IBS 9999 Quality Certification Handbook

1. Standard Proposal for Audit and Certification Services

This section outlines the process and terms of service for organizations seeking IBS 9999 certification.

1.1 Scope of Services

• Initial Consultation: Assessment of the organization’s readiness for IBS 9999.
• Audit Services: Comprehensive examination of the organization’s quality systems.
• Certification Issuance: Awarding IBS 9999 certification upon meeting the standard requirements.
• Follow-up Audits: Ensuring continued compliance with IBS 9999.

1.2 Proposal Framework

• Client Engagement: Define project scope, objectives, and deliverables.
• Cost Estimate: Detailed breakdown of costs for pre-assessment, audits, and certification issuance.
• Timeline: Proposed schedule for initial audits, corrective action, and certification issuance.
• Confidentiality Agreement: Assurance of confidentiality regarding client data.

1.3 Client Responsibilities

• Provide access to necessary documentation and personnel.
• Implement corrective actions for non-conformities.

1.4 Deliverables

• Pre-assessment report.
• Audit findings report.
• IBS 9999 certification and digital badge (if applicable).

2. Standard Documents Leading Towards IBS 9999 Certification

2.1 Pre-Assessment Documents

• Application Form: Formal request for certification.
• Self-Assessment Checklist: Evaluate readiness against IBS 9999 requirements.
• Organizational Profile: Overview of structure, processes, and quality objectives.

2.2 Mandatory Documentation

• Quality Management Manual: Outline the organization’s approach to IBS 9999 compliance.
• Process Flowcharts and SOPs: Detailed standard operating procedures for key processes.
• Non-Conformance Management Log: Documentation of identified non-conformities and corrective actions.

2.3 Audit Documentation

• Audit Plan: Detailed schedule for internal and external audits.
• Audit Reports: Findings from audits, including non-conformance reports.
• Corrective Action Plan: Steps to address and resolve non-conformities.

2.4 Certification Documents

• Certification Agreement: Terms and conditions of certification issuance.
• IBS 9999 Certification Certificate: Official document of compliance.
• Compliance Summary Report: Summary of key findings and compliance status.

3. Standard Methodology for IBS 9999 Certification

3.1 Initial Assessment

• Gap Analysis: Identify discrepancies between existing systems and IBS 9999 requirements.
• Pre-Audit Assessment: Evaluate the implementation of corrective actions.

3.2 Certification Process

1. Stage 1 Audit: Documentation review and readiness evaluation.
• Focus: Quality manual, documented procedures, and organizational structure.
• Deliverable: Audit readiness report.
2. Stage 2 Audit: On-site assessment of implementation and effectiveness.
• Focus: Process controls, employee awareness, and quality management system.
• Deliverable: Detailed audit findings report.

3.3 Issuance of Certification

• Award IBS 9999 certification upon successful closure of non-conformities.

3.4 Surveillance Audits

• Regular audits to verify continued compliance.
• Frequency: Annual or as stipulated in the certification agreement.

3.5 Re-certification

• Full system audit conducted every three years to renew certification.

Appendices

1. IBS 9999 Quality Management Principles
2. Checklist for Internal Auditors
3. Template: Non-Conformance Report
4. Template: Corrective Action Plan
5. Contact Information for Certification Body